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By brendan (registered) | Posted January 10, 2013 at 14:20:38
Agreed. Personally I think the echo-chamber blew this issue way out of proportion. Like you said, I think the outcry has way more to do with Hamiltonians feeling disenfranchised (in general, and for good reason) than it does about the performance of the consultant. That said, any company that claims to be social-media experts ought to be able to deal with the shitstorms that online communities can brew.
I will be very happy if some lasting tools are borne out of this argument. Good luck on Monday! (I would advise that you get the city involved somehow. I think you need city councillors and staff to be partners in this kind of endeavor, rather than opponents.)
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