Comment 105234

By JasonAAllen (registered) - website | Posted October 07, 2014 at 17:20:35 in reply to Comment 105233

"A 311 service is quite different. When you call, you reach someone who has the ability to answer a much greater range of questions, and has an escalation path to follow to get the more complex ones dealt with."

Training in both info and customer service are a HUGE part of what makes a 311 successful.

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