Comment 106931

By seancb (registered) - website | Posted December 11, 2014 at 13:42:10 in reply to Comment 106817

I'm sorry we gave you a bad experience. Our ultimate goal is to provide the friendliest bike service in the city, to everyone from the hardcore daily rider to the casual recreational cyclist to those who may not have ridden since they were kids. Unfortunately we are a team of human beings who are imperfect and subject to the foibles of human nature, including distraction, illness, exhaustion, depression, and everything in between. Sometimes we simply make mistakes. That being said, we are always looking to improve and we require direct, honest feedback in order to do so. I am hoping you'll take the time to drop me a line and let me know the specific details of your experience so that we can become a better shop.

Thanks! --Sean

Comment edited by seancb on 2014-12-11 13:42:36

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