Comment 30221

By Brandon (registered) | Posted April 17, 2009 at 11:36:22


I never supported or excused bullying as an accepted function. I simply state that when you have people involved, you get personalities involved. So yes, one manager can really mess things up, but if this person is a "kiss up, kick down" sort of person, those above may be convinced that the problem isn't the manager but his staff.

I'm not sure exactly what you're trying to suggest with this example as these sorts of people exist and there's little or nothing we can do about it. Whether you are in a private enterprise, a government operation or even a true democratic situation, there will always be people who will act against you, some subtly and some overtly.

For some alternate views on this situation (please keep in mind that I wasn't there, nor have you provided significant information about this situation, so this is pure speculation): 1) the situation was exactly as you described it and the gov't employee was way out of line. 2) the person simply felt humiliated by being told they weren't doing things the right way in a manner that wasn't gentle enough (for some there's no manner gentle enough). 3) the person expected the gov't employee to hold their hand through the entire process despite the fact that the gov't employee has many other responsibilities to deal with and significant time pressures on them.

It's rarely as cut and dry as you're describing and if there's one thing I've learned, it's that the only people who believe the customer is always right are those who've never worked in the service industry.

Back to the original point though, you showed some flaws with the hierarchical system, yet had nothing to say to my counter-example from a purely democratic system.

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