Comment 97322

By TheDude (registered) | Posted January 31, 2014 at 11:19:33

My wife takes the bus twice daily to get to the university and home again, from downtown. She works 8:30-4:30, Monday to Friday. She leaves the house about an hour or so before work starts. She grabs the bus at the base of the escarpment and transfers at Jackson Square. She then usually transfers at Longwood, and then on in to work. She sometimes will hop off a stop early to get to a bus with less capacity. She has noticed, htough, that if she leaves anywhere from 5-10 minutes later than normal, the bus at Longwood gets overwhelmed with university students. Same thing when heading home.

Perhaps the HSR needs to review the patterns in the morning, especially near major population areas like Jackson, Longwood, etc? Perhaps look at trying to get something near Longwood where it's more like a bus terminal rather than right on the street? I don't know the answer to that.

As for the drivers "trolling", I don't think that's the case. Most are nice but it's like any customer-facing job: a few bad apples ruin it for all drivers. My wife has lots of stories about drivers bending over backwards for people on board, but just as many about drivers who don't seem to go out of their way even to help an elderly person find a seat. I think another issue that drivers face is the constant "adhere to the schedule" mantra, where they are monitored by supervisors for tardiness, etc.

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